About Me
STRATEGIC PLANNING | CURRICULUM DESIGN AND DEVELOPMENT | SKILLS-BASED CURRICULUM EXPERT | DESIGN FRAMEWORK EXPERTISE | DIGITAL/VIDEO LEARNING | DECISIVE, ACTION-ORIENTED, RESULTS-FOCUSED DESIGNER AND THOUGHT LEADER | GAP ANALYSIS | PRESENTATION DESIGN | PROCESS IMPROVEMENT | VR/AI | EDUCATIONAL VIDEO CREATION AND EDITING
Learning professional and leader with experience in developing and implementing effective educational programs. Strong focus on team collaboration and achieving measurable results. Skilled in curriculum development, instructional design, and leveraging technology for enhanced learning. Known for adaptability and reliability in dynamic environments.
Core Competencies
Customer Relations, Presentation Design, Curriculum Development, Skills-Based Curriculum Expert, Design Framework Expertise, Digital/Video Learning, Decisive, Action-Oriented Initiatives, Results-Focused Leader, Gap Analysis, Process & Performance Improvement, Stakeholder Collaboration, Strategic Leadership, Design Frameworks, Partnership Building, Adult Learning Principles, Project Management, Coaching & Training, Workflow Optimization, Instructional Modes, Learning Management Systems, Articulate Products, Slack, LinkedIn Learning, YouTube, Camtasia, Captivate, Adobe Creative Suite, Vyond
EXPERIENCE
01/2024-Current
Digital learning, Presentation, and Instructional Design Consultant
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Driving Training Excellence Through Strategy, Innovation, and Insight
Simplified eLearning LLC (Owner and Principal Consultant)
I am a strategic learning and development leader with a proven track record of driving transformative training initiatives across global organizations and diverse industries. Throughout my career, I have led the strategy, design, and implementation of high-impact learning solutions by rapidly assessing training needs, identifying performance gaps, and partnering with business leaders to architect effective learning ecosystems.
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My expertise spans training strategy, instructional design, eLearning development, video training production, scripting, VILT, train-the-trainer programs, and facilitator development, making me a versatile and results-oriented learning partner. I have delivered successful training strategies across healthcare, pharmacy, medical device, oil and gas, manufacturing, and transportation logistics.
One of my key accomplishments includes leading the strategic training needs assessment for a major Salesforce transformation supporting AmerisourceBergen’s Good Neighbor Pharmacy program. I guided the creation of comprehensive quick reference guides, engaging eLearning modules, and scalable train-the-trainer programs designed to drive adoption, elevate performance, and ensure long-term success.
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I’ve delivered strategic training leadership across healthcare, pharmacy, medical device, oil and gas, manufacturing, and logistics. This includes directing the training strategy for AmerisourceBergen’s Salesforce transformation and spearheading Optum’s EnterpriseNow ECM initiative. I have also driven the strategy for Medtronic, T. Marzetti, and Optum to modernize learning ecosystems.
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At the core of my work is a commitment to defining clear goals, aligning learning strategies with business outcomes, and delivering training programs that achieve measurable, consistent results. I bring a forward-thinking approach rooted in adult learning principles, technology-driven solutions, and a passion for creating training experiences that truly make an impact.
2024-25 Clients:
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Health Plan of San Joaquin (HPSJ): Led the strategy and development of comprehensive training programs and Desktop-Level Procedures (DLPs) to support the launch of a new California D-SNP, with a strong emphasis on Medicare–Medicaid Coordination of Benefits (COB).
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Drove the creation of QNXT system workflows, guidance, and process documentation designed to streamline and elevate claims processor performance.
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Oversaw the development and publication of training materials within HPSJ’s Learning Management System (LMS), ensuring full alignment with organizational standards and training governance.
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Designed and implemented structured learning paths that strategically built processor proficiency in D-SNP requirements, COB handling, and end-to-end claims processing, ensuring readiness and operational accuracy across teams.
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Oscar Health: Provided strategic leadership in designing and operationalizing comprehensive training programs and Desktop-Level Procedures (DLPs) to support the rollout of a new California D-SNP, with a targeted focus on Medicare–Medicaid Coordination of Benefits (COB).
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Led the development of QNXT system workflows, processor guidance, and process documentation to enhance accuracy, consistency, and operational performance.
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Directed the creation and deployment of training materials within HPSJ’s Learning Management System (LMS), ensuring alignment with organizational standards and long-term training governance.
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Engineered structured learning paths to build processor expertise in D-SNP requirements, COB handling, and end-to-end claims processing, driving readiness and operational excellence across the organization.
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CHS Agribusiness: Utilized Articulate Rise and Storyline to develop storyboards and training materials for management and employees to understand a new system and process for company-wide performance reviews
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T. Marzetti, Inc.: Drove and defined strategies and deliverables for T. Marzetti to produce accredited On-the-Job Line Training (OJT) and certified trainer program materials and facilitator guides. The initiative included the development of video content and blended learning resources tailored for workers in manufacturing plants
07/2023-01/2024
(Corporate Restructuring RIF)
Senior Digital and Instructional Design Learning Consultant
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Restaurant Technologies
Successfully advanced and deployed biodiesel oil exchange and fleet systems curriculum plans while managing consistency, deadlines, and expectations.
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Tools used: Camtasia, Articulate Rise, 360, PPT, Word, Cornerstone on Demand LMS
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Developed micro-learning modules with tracking, analytics, and feedback for video and telemetry integration in delivery trucks
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Structured course materials with clear templates and style guidelines
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Mapped curriculum and outlined course prerequisites for logical learner progression
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Defined and communicated project milestones and deadlines for course development
12/2021-04/2023
(Large volume RIF)
Senior Digital and Instructional Design
Learning Specialist
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Medtronic
Achieved consistent project deadline adherence and exceeded expectations as Senior Learning Specialist at Medtronic, leading digital and instructional design initiatives.
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Tools used: Camtasia, Articulate Rise, 360, PPT, Word, Vyond, Degreed LXP, Cornerstone on Demand LMS
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Enhanced learning outcomes for leaders and employees through digital, micro-learning, and eLearning curriculum
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Directed course maintenance, reporting on training metrics such as course completion, effectiveness, and updates
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Standardized training and delivery across the organization with training metrics
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Demonstrated measurable skill growth through a holistic learning approach
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Addressed learning gaps by optimizing digital and video curricula in training projects
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Boosted customer satisfaction by leading digital learning transformation with video learning and Voice of the Customer
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Improved software engineer retention and hiring by solving learning and client
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deliverable challenges
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Facilitated skill development through the effective creation and application of
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learning profiles
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Aligned role-based skill development with organizational strategies
04/2021-12/2021
Learning
Manager Consultant
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ICS - AmerisourceBergen Via Graphite Consulting
Oversaw and worked alongside the instructional design team at ICS-AmerisourceBergen to develop and deploy Good Neighbor Pharmacy and Salesforce employee training initiatives.
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Tools used: Camtasia, Articulate Rise, 360, PPT, Word, Vyond, Degreed LXP, Cornerstone LMS, Salesforce, Agile Methodologies
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Coordinated curriculum development, ensuring on-time delivery and addressing gaps in blended, eLearning, instructor-led and digital learning
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Implemented organization-wide training metrics, standardizing curriculum, and delivery
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Improved L&D processes for greater efficiency, quickly deploying solutions to pharmacy teams
02/2019 - 02/2021
Associate Director of Instructional Design
and Training
UnitedHealth Group | Optum
Drove organizational efficiency to new heights by leading a high-performing team of eight instructional designers and trainers in the creation and delivery of innovative training solutions.
Provided strategic oversight on daily performance and spearheaded targeted training and improvement initiatives, ensuring continuous growth and excellence.
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Tools used: Camtasia, Articulate Rise, 360, PPT, Word, PeopleSoft LMS, Salesforce, ServiceNow, Agile Methodologies, Sprint Planning
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Created digital curricula to address urgent COVID-19 training needs, including Oracle implementation for quarantine and isolation investigations
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Coordinated PeopleSoft LMS, overseeing the instructor portal, course catalog, setup,
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and maintenance
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Improved certification results by 80% for ServiceNow Healthcare claims courses, driving instructional design improvements
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Established and upheld training standards to guarantee exceptional experiences for both internal and external training programs.
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Optimized training and design processes through collaboration with claims teams to
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implement improvements
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Fostered a culture of continuous improvement, encouraging innovation and
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professional development
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Prioritized tasks and allocated resources to maintain team productivity
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Supervised cross-functional teams, delivering large-scale projects on time and within budget
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Mentored junior staff, guiding career progression and professional development
03/2015 - 02/2019
Associate Director of IT Instructional Design
and Training
UnitedHealth Group | Optum
Streamlined claims processing system training at Optum/UnitedHealth Group by effectively managing a team of six, overseeing planning, training metrics, and NPS Score
improvement tracking.
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Tools used: Camtasia, Articulate Rise, 360, PPT, Word, Vyond, PeopleSoft LMS,
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Directed a high-performing team of six, implementing claims training initiatives that increased efficiency by 75% and NPS by 25%.
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Led curriculum redesign to close learning gaps and boost engagement by 70%, aligning training with organizational strategy.
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Oversaw PeopleSoft LMS administration for 200+ instructors, improving course completions by 45% and standardizing reporting.
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Spearheaded the rollout of blended learning for a claims adjudication system, driving adoption, user satisfaction, and operational readiness.
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Established scalable training processes and applied continuous improvement frameworks to optimize development, delivery, and maintenance of learning programs.
2012-2015
Owner and Principal Consultant | eLearning and Instructional Design
Simplified eLearning
Utilized as a crucial asset in strategy and direction for client projects, focusing on promptly evaluating business, educational, and training gaps while identifying potential opportunities.
Provided strategic support to clients like AmeriSource Bergen, Cargill, Hazelden Betty Ford, and Emerson Electric.
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Leveraged SMEs, documentation, and resources to maintain an efficient development pace
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Used Agile methodologies and sprint planning in Scrum teams for agile environments
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Built strong client relationships, resulting in repeat business and referrals
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Driving learning and instructional design strategies for clients, from conception
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to implementation
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Supervised and administered the PeopleSoft LMS, overseeing the instructor portal, course catalog, setup, and ongoing maintenance.
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Consulted for Emerson Electric, developing video and online training programs for gas
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and oil instrumentation
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Delivered high-quality, evidence-based LMS solutions while resolving technical and
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functional challenges
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Aligned product development with strategic objectives and learning revenue goals through program management
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Streamlined global operations as Cargill International LMS Administrator, overseeing course loads, applications, reporting, and tech implementation
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Assessed customer needs and proposed optimal solutions
Project Accomplishments
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Implemented a strategic post-training assessment framework to measure and enhance the application of advanced skills, driving measurable improvements in a manufacturing environment. This approach increased learner proficiency in critical techniques and safety protocols, boosting productivity and reducing shop floor errors.
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Delivered measurable improvements in manufacturing process skills by implementing Poka LMS learning paths focused on daily manufacturing tasks. This initiative directly enhanced the proficiency and effectiveness of the workforce, resulting in streamlined operations and elevated performance levels.
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Led a team of eight instructional designers and trainers in the collaborative development of training for a newly implemented claims processing system. This partnership encouraged innovation and ensured the training materials were comprehensive and effective, preparing the organization for successful system adoption.
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Achieved a 95% participation rate in learning pathways for skill development by strategically supporting the design, development, and implementation of training programs through a blend of LMS-based learning and instructor-led sessions. This comprehensive approach verified that learners were thoroughly engaged and equipped with the necessary skills to excel.
EDUCATION
Bethel University
Master's Degree
Bethel University Graduate School
Master's Degree in Adult Learning Theory and
Instructional Technology
GPA 4.00
University of WI River Falls
Bachelor's Degree
University of WI River Falls
Bachelor of Science Degree in Elementary Education
Minor in Sociology
GPA 3.625
Forest Lake High School
High School Diploma
HIGH SCHOOL
General High School Diploma
AWARDS
2023 Dev X Technology Award Nominee - Medtronic
April 2023
The Dev X Technology Award recognizes individuals in learning and development who bring a cutting-edge, industry-leading learning experience to Medtronic. Our team introduced a learning experience platform that puts the learner at the center of the experience, allowing learners to build the skills that matter most to them and their career growth.
2022 HR Stewardship Award Nominee - Medtronic
Aug 2022
The HR Stewardship Award recognizes HR individuals and teams who advance the HR vision, grow our capabilities, people, and business, and strive to fulfill our mission. Award criteria focuses on the approach taken, the support of Tenet 5, as well as the advancement of Medtronic’s business strategies and Mindset.
2022 Global Inclusion, Diversity, and Equity (GIDE) Award Winner - Medtronic
Sep 2022
The Global Inclusion, Diversity and Equity award recognizes and honors those who are proven accountable role models for ID&E and who excel in fostering an inclusive, diverse, and equitable workplace—so all employees can bring their best selves and ideas to work. My team was awarded this for our work on the Grow Your Career Week curriculum that we managed, developed, and deployed.
CLIENTS
T. Marzetti
CHS Agribusiness
Restaurant Technologies, Inc
AmerisourceBergen
Medtronic
Graphite Consulting
UnitedHealthGroup
Optum
Grow Forward Consulting
Hazelden Betty Ford
Cargill
Emerson
SKILLS
Microsoft Excel - Advanced
Microsoft Word - Advanced
Power Point - Advanced
Adobe Captivate - Advanced
Articulate 360 - Advanced
Camtasia - Advanced
LMS Administration - Advanced
Microsoft Excel - Advanced
Adobe Captivate - Advanced
Microsoft Word - Advanced
Articulate 360 - Advanced
Camtasia - Advanced
MindJet Mapping - Advanced
EXPERTISE
Management
Management
Management
Microsoft Excel - Advanced
Microsoft Word - Advanced
Microsoft PowerPoint - Advanced
KanBan - Advanced
Adobe Creative Suite - Advanced
Techsmith Camtasia | Snag-It - Advanced
Presentation Design
eLearning | MicroLearning | VILT
Executive Learning
Facilitator | Facilitator Guides
Management
Storytelling
Learning Methodology
Adobe Captivate - Advanced
Articulate 360 - Advanced
Articulate Rise - Advanced
Learning Strategist
LMS Administration - Advanced
Agile -Advanced
Digital Video Creation and Editing
Design Theory
Video Learning, Production, Voice Over
Video Scripting
Leadership
Content Management
UX Design
Core Competencies
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Digital and Video Learning Design—curate digital, video, mobile, online, and blended learning and presentations.
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Presentation Examples:
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Executive, Sales, Marketing, Pharmacy, and Learning Strategies​ wrapped together through storytelling or narratives for maximum impact and effect.
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Learning Management Systems Administrator (LMS)—Direct and administer all aspects of day-to-day learning/learning administration on internal LMS for our enterprise rollouts.
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Customer Focus—develops and maintains enduring, successful client relationships at all client levels, including mid- and senior-level management.
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Takes a proactive approach to client satisfaction by anticipating and identifying potential problems/solutions.
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Develop and maintain enduring, successful client relationships at all client levels, including mid- and senior-level management.
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Continues communication approach to client satisfaction by discussing, anticipating, and identifying potential problems and solutions.
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Drive for Results—consistently exceeds goals
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Year-over-year top performer
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Steadfastly encourages self and others toward consistent learning outcomes
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Ethics and Values—adhere to an appropriate and effective set of core values and beliefs during both good and bad times; act in line with those values.
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Ensure compliance with legal, company, ethical, branding and regulatory requirements
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Model leadership in developing and coaching training teams.
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Managing Vision and Purpose—Optimism can inspire and motivate vision and a sense of core purpose.
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Works cross-functionally on process design and improvement, as needed, to ensure a seamless, end-to-end process for clients, consultants, and staff
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Additional Information
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Class A Commercial Driver’s License
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K-8 MN Teaching License (Expired)
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Member, Association for Talent Development | eLearning Guild | Professional Association of Computer Training
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Volunteer, Bob Marshall Wilderness Foundation
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Driver, Meals on Wheels Driver: COVID-19 Emergency Delivery of Food to Elderly and Disadvantaged.
L&D Leader Competencies
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Adaptability—the ability to maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within changing work structures, processes, requirements, or cultures.
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Communication—conveying information and ideas using diverse media to engage individuals or groups, aiding in their comprehension and retention of the message or information being shared.
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Managing Workload—consistently and effectively manage my time and collaborate with others (colleagues, stakeholders, SMEs) on and off-shore to ensure work is completed efficiently while resolving issues raised by clients and project teams.
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Quality Orientation—accomplishing tasks involves taking into account all relevant areas, regardless of their size, and demonstrating a conscientious approach towards every aspect of the job.
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Conducting thorough checks of processes and tasks for accuracy, as well as possessing a comprehensive understanding of employee performance improvement, instructional design, and knowledge management methodologies.
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Vast knowledge of instructional modes, adult learning principles, and learning technologies.
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Work Standards—establishing elevated levels of performance for oneself and others.
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Enjoy taking on responsibility and accountability for accomplishing assignments and tasks through self-imposed standards of excellence.
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Emphasis on consistently designing and scoping solutions that effectively integrate people, processes, and technology requirements, utilizing various modalities that fit project and customer needs as well as timelines.
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